No, you can checkout as a guest, although registering will make it easier to track your orders.

No , once your order is placed, it is prepared and shipped within 3 to 5 business days . Custom orders require a longer processing time; however, once the design process is complete and everything is approved, the order is prepared and shipped within 15 to 25 business days .

Our policy lasts 15 days. The period starts from the moment you receive the order, 15 calendar days. If this date passes, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Several types of products are exempt from return. Perishable items, such as food, flowers, newspapers, and magazines, cannot be returned. We also do not accept intimate or sanitary items, hazardous materials, or flammable liquids or gases.

Additional items that cannot be returned:
* Gift cards
Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item returned more than 15 days after delivery.
Refunds (if applicable)
Once we receive and inspect your return, we'll send you an email to notify you that we've received your returned item. We'll also notify you if your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Then, contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There's often a processing time before you see a refund.
If you've done all of the above and still haven't received your refund, you can contact us at barbyrodriiguez@gmail.com.
Sale items (if applicable)
Only regular-priced items can be refunded. Unfortunately, sale items cannot be refunded.

Changes (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at barbyrodriiguez@gmail.com and send your item to:

-Spain : Av. Costa del Sol 21, 3 "A", Almuñecar, GR, 18690, Spain.

-Italy : Via Manieri 36, Lago, CS, 87035, Italy.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver chose to have the order shipped to them and then give it to you, we will send a refund to the gift giver and they will find out about your return.
Shipment
To return your product, you must mail it to:

-Italy : Via Vasci 23, Lago, CS, 87035, Italy.

You are responsible for returning shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes to receive your exchanged product may vary.

It's recommended to use a trackable shipping service or purchase shipping insurance. We don't guarantee that we'll receive your returned item.

The prints are not sent framed , so you can put the frame you like best.

Yes , you can place a custom order for both prints and rugs . You must write to us in the contact section , fill out the form telling us your idea, and we will contact you shortly.

When you place your order, remember to provide a means of communication , such as your email address , so that once your order is shipped, we can provide you with a tracking number .

For prints , remember to keep them away from direct sunlight and moisture . You can protect them by placing them in protective film or framing them .
For carpets , other precautions should be taken: hand wash , dry in the shade , use a vacuum cleaner or manual lint remover , and do not use any type of bleach . In short, they should be cleaned gently and avoid the use of abrasive products.

Not at the moment , but we always hold live meetings whenever possible. You can check out our social media or subscribe to the newsletter to find out about future dates.

In addition to considering the artist's style , the materials used , whether the work is signed and/or numbered , or if it includes a certificate of authenticity , it's also important to keep in mind that it's a handmade work . This means that each piece requires time, dedication, and patience , both in its creation and shipping. Appreciating that process is an essential part of buying art.

Our suppliers normally ship within 1 to 5 business days after receiving the order.
order. At that point, orders take between 10 and 20 business days to arrive, depending on the destination.
Once your order has been shipped, if you provided us with contact information, such as your email address, you will receive a tracking code so you can track the location of your order at all times.
The price does not include import duties and taxes for countries outside the European Union. These charges are the recipient's responsibility and must be paid at customs upon collection of the package.